Have questions?

Welcome to our FAQ page! Below are some of the most frequently asked questions about our website and products. If you have any further questions, please feel free to contact us.

1. How do I place an order?
   You can purchase by browsing our website, selecting the products you like, clicking “Add to Cart” and following the checkout process. You will need to provide a shipping address and payment information.
2. What are the payment methods?
   We accept a variety of payment methods, including credit cards, debit cards and some third-party payment platforms (such as PayPal). Please make sure that the payment method you use is safe and valid.
3. Can I cancel my order?
   Once an order is confirmed and processed, we will not be able to cancel the order. If you wish to try to cancel, please contact our customer service team as soon as possible and we will do our best to help you.
4. How do I track my order?
   Once the order is shipped, we will provide you with a tracking number, which you can find in the order confirmation email. Please use this link to visit the logistics company’s website to get the latest delivery status.
5. Do you support international shipping?
   Yes, we provide international shipping services. However, please note that international orders may incur additional duties and taxes, which vary by country and are your responsibility.
6. How do I return or exchange an item?
   If you wish to return or exchange an item, please contact us within 30 days of receiving the item. Make sure the item is unused and in its original condition and packaging. Please refer to our Return and Exchange Policy page for more information.
7. How do I contact customer service?
   You can contact our customer service team by sending an email to northpro@purehempdrapes.com. We will respond to your inquiry within 24 hours.
8. How do I keep my personal information safe?
   We take your privacy very seriously and take various security measures to protect your personal information. For more information on how we collect and use your information, please review our Privacy Policy.

If you have any other questions, please feel free to contact us and we will help you as soon as possible! Thank you for choosing us, and we look forward to providing you with quality products and services!