Returns or Exchanges

Thank you for shopping at www.purehempdrapes.com. We want you to be completely satisfied with our products. If you are not satisfied with your purchase, we will process your request in accordance with the following refund policy.

1. Refund Request

You can request a refund within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging.

Refund requests must be made through our customer service contact window, and you will need to provide your order number and the reason for the refund.

2. Non-refundable Items

Customized items and special promotional items are generally non-refundable unless there is a quality problem with the product itself.

3. Return Process

Once your refund request is approved, we will provide a return address. Please ship the item back as soon as possible and make sure to use a trackable shipping method.

Return shipping costs are usually borne by the customer unless the reason for the return is a defective product or wrong shipment.

4. Refund Processing

Once we receive the return, we will inspect and process the refund within 7 business days of receiving the product.

The refund will be made according to the original payment method. The specific arrival time may vary depending on the payment institution, generally 7 working days.

5. Refund Status Inquiry

During the processing, you can check the refund status through our customer service channel. If you have any questions, please feel free to contact our customer service team.
Special Notes

For returns due to product quality issues, please contact us within 7 days after receiving the goods and provide detailed pictures of the damage so that we can provide appropriate solutions.

Thank you for your understanding and cooperation. We are always committed to bringing you high-quality product and service experience. If you have any questions, please feel free to contact our customer service team.